It's been a while since I published a post - haven't had much to rant about, plus I've been extremely busy. However, a situation that I went through yesterday did give me another good rant - today's rant is about the importance of taking note of file numbers or case numbers.
Whenever you call a customer service department of a company, or any place else where you may have to call back at a later time, your call is assigned a file number or case number - different companies have different names for the numbers that are assigned. It is very important to take note of these numbers, because if you have to call back, it's much easier for the next person to pull up your information if you have the file number or case number that you were given previously. Of course, most companies know that people are not always going to take note of these numbers, they can also usually pull up your information by your last name or by using other information such as your Social Security number, date or birth, or other information - however if you have a common last name, it may be difficult for the representative to find your information, so please be sure to take note of the number that's provided to you.
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