Bonus Rant - Know Your Products

Ok, I have a second rant for you today - this one has to do with the importance of knowing about the products or services you provide. When you work from home, especially when you work as an independent contractor, it's important that you know about the products or services you provide - to some of you this probably seems basic, I know it does to me - but you'd be surprised the  number of agents I talk to who don't know what insurance product they're submitting an application for for their client.  I could unerstand if it was the applicant calling in, but the agent should know what product their applicant is applying for - so if you work in sales or even in customer service, be sure to do your research on the products or services you provide so you can serve your customers better!